FAQ

Is your honey authentic?

We feel sorry that this question became very common these days!

Yes, all of our Sidr honey is authentic. We are very confident of the quality of our Sidr honey, and we want you to feel the same way when you deal with our Royal Sidr brand. Our return policy guarantees 100% return if you didn’t like our quality; no question asked!

Do you heat your honey?

No, our honey is raw and coldly extracted.

Do you feed your bees any sugar?

We don’t feed our bees liquid-sugar or any other supplements during the season of Sidr honey or before it. During harsh weathers; we move our bees to other cooler areas. If there is a threat to the lives of our bees due to harsh weathers, only then we provide them with liquid-sugar for survival (never during the Sidr season).

What is special about the mid-season?

We only offer premium Yemen Sidr Honey from Wadi Doa’an. We harvest our Sidr honey throughout the winter season, the main season of Sidr tree blossoms. The highest concentration of Sidr honey gets harvested during the peak of the winter season, and that is when we exclusively collect our mid-season Sidr honey. In short, all the Sidr honey that we offer is premium, and the mid-season one has a slightly richer Sidr concentration.

Why the color and texture varies from order to other?

Our beekeepers follow strict methods of beekeeping that have been practiced by their ancestors for thousands of years. Among these methods is restraining their bees from any supplemental feeding, especially during the Sidr season. Thus, any environmental changes on the region get reflected on the honey produced. In addition to that, we don’t process or alter our harvested honey in any way. Thus, there will be always variations especially on color and texture; however, we guarantee that you will get the best quality of Sidr honey at all times.

Is your honey a winter or summer harvest?

We harvest our honey during the winter season only.

Do you mix your Sidr honey with any other types?

No, our Yemen Sidr Honey is 100% pure. None of these unethical tricks is used by our beekeepers.

Why Yemen Sidr Honey is so expensive?

There are many reasons for the high prices; but simply put: very limited supply and very high demand. The average Sidr honey production per beehive is significantly less than any other honey. The very limited production is due to many factors such as the harsh desert weather and the low nectar produced by the Sidr trees. On the other hand, the known medical and cosmetic applications and the distinct taste of Sidr honey are driving the unending demand of the Yemeni Sidr Honey. Despite these facts, we strive to keep our prices as low as possible.

Where are your bees located?

Our hives are located in Wadi Doa’an and its surrounding valleys, the most famous area in Hadramout, which produces the best quality of Yemen Sidr honey.

Does your Yemen Sidr Honey expire?

If our Yemen Sidr Honey is properly stored, it can stay in good and safe condition for many years, if not decades. Proper storing practices have an essential part of the shelf life of any honey. We recommend storing your honey in cool places and away from direct light. For practical purposes, we give our honey a shelf life of two years.

What is your return policy?

You may return the Yemeni Sidr Honey purchased from our website for any reason within thirty (30) days of purchase. You will receive a full refund as long as the returned honey is the same honey we sent you, and the quantity is not less than 90%.

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Yemen Sidr Honey reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

How long does shipping take?

Shipping now only takes 2-3 days for our customers in the US, and about 10 days to our customer in all other countries.

NOTE: In some cases, packages may experience extra delays if they get held for longer period during the custom clearance process.

How can I find out the status of my order?

After placing an order with us, you should receive a confirmation email. And within 1-2 business day(s), you should receive another email confirming that your order got shipped; by then, the tracking number of your order should be available in your account.

What are your measures to guarantee the finest quality of Yemen Sidr Honey?

We have many procedures to ensure providing our customers the highest quality of Yemen Sidr Honey. It all starts from our beekeepers; our beekeepers are carefully selected and empowered. We deal with our beekeepers as partners, and we always support them to follow the strict traditional methods of beekeeping which guarantees the highest quality of Sidr honey. Our beekeepers are very experienced and knows very well how to take care of their hives, bees, and honey.

In addition to that, we always test our honey by independent labs inside and outside Yemen. There are many other measures that we are following to guarantee the highest quality of our honey such as using modern and safe methods to extract the honey from our beehives. Also, one of our recent improvements was using FDA approved PET jars with untampered caps. We are putting all of our effort to produce the highest quality of Sidr honey with the safety and satisfaction of our customers on mind.

Is your honey natural and organic?

Our honey is 100% natural and raw. No chemicals used, no liquid-sugar used to feed the bees during the Sidr season. Best strict traditional beekeeping methods are practiced.

Even though our Sidr honey is organic, yet we are still not organically certified because we don’t have any institute in Yemen that provide Organic certifications. Nevertheless, as soon as there is some security in Yemen, we are seriously considering to invite one of the accredited organic certification institutes to visit our hives in Yemen!

Do you have special discounts for bulk orders or prospective distributors?

Yes, we do offer special discounts for bulk orders and interested distributors; however, we request two conditions to consider your requests:

  • A prior small order has to be placed on our website to try our exceptional quality first.
  • Bulk orders has to be +10kg to qualify for any bulk order special discounts.

Without meeting these two conditions, we won’t be able to consider your request.

Why don’t you provide other types of honey or other products?

We committed ourselves since we started our journey to only provide our customers with the highest and finest honey in the world. Surely there are other types of honey that are worth exploring, but we chose to put all of our energy and resources on producing the highest quality of Sidr honey.

DO YOU MIX YOUR SIDR HONEY WITH ANY OTHER TYPES?

No, our Yemen Sidr Honey is 100% pure. None of these unethical tricks is used by our beekeepers.

WHY THE COLOR AND TEXTURE VARIES FROM ORDER TO OTHER?

Our beekeepers follow strict methods of beekeeping that have been practiced by their ancestors for thousands of years. Among these methods is restraining their bees from any supplemental feeding, especially during the Sidr season. Thus, any environmental changes on the region get reflected on the honey produced. In addition to that, we don’t process or alter our harvested honey in any way. Thus, there will be always variations especially on color and texture; however, we guarantee that you will get the best quality of Sidr honey at all times.

IS YOUR HONEY A WINTER OR SUMMER HARVEST?

We harvest our honey during the winter season only.

DO YOU FEED YOUR BEES ANY SUGAR?

We don’t feed our bees liquid-sugar or any other supplements during the season of Sidr honey or before it. During harsh weathers; we move our bees to other cooler areas. If there is a threat to the lives of our bees due to harsh weathers, only then we provide them with liquid-sugar for survival (never during the Sidr season).

DO YOU HEAT YOUR HONEY?

No, our honey is raw and coldly extracted.

DO YOU MIX YOUR SIDR HONEY WITH ANY OTHER TYPES?

No, our Yemen Sidr Honey is 100% pure. None of these unethical tricks is used by our beekeepers.

WHAT ARE YOUR MEASURES TO GUARANTEE THE FINEST QUALITY OF YEMEN SIDR HONEY?

We have many procedures to ensure providing our customers the highest quality of Yemen Sidr Honey. It all starts from our beekeepers; our beekeepers are carefully selected and empowered. We deal with our beekeepers as partners, and we always support them to follow the strict traditional methods of beekeeping which guarantees the highest quality of Sidr honey. Our beekeepers are very experienced and knows very well how to take care of their hives, bees, and honey.

In addition to that, we always test our honey by independent labs inside and outside Yemen. There are many other measures that we are following to guarantee the highest quality of our honey such as using modern and safe methods to extract the honey from our beehives. Also, one of our recent improvements was using FDA approved PET jars with untampered caps. We are putting all of our effort to produce the highest quality of Sidr honey with the safety and satisfaction of our customers on mind.

WHERE ARE YOUR BEES LOCATED?

Our bees are located in the heart of Wadi Doa’an, the most famous valley in Hadramout, which produces the best quality of Yemen Sidr honey.

IS YOUR HONEY NATURAL AND ORGANIC?

Our honey is 100% natural and raw. No chemicals used, no liquid-sugar used to feed the bees during the Sidr season. Best strict traditional beekeeping methods are practiced.

Even though we know that our Sidr honey is organic, we are still not organically certified because we don’t have any institute in Yemen that provide Organic certifications. Nevertheless, as soon as there is some security in Yemen, we are seriously considering to invite one of the accredited organic certification institutes to visit our hives in Yemen!

WHAT IS THE TYPE OF YOUR BEES?

A small portion of traders and beekeepers in Yemen import bigger bees that are not local to the region to increase their production. Nevertheless; all of our beekeepers only have the original and local Yemeni bees that are known to produce higher quality of honey.

WHAT IS YOUR RETURN POLICY?

You may return the Yemeni Sidr Honey purchased from our website for any reason within thirty (30) days of purchase. You will receive a full refund as long as the returned honey is the same honey we sent you, and the quantity is not less than 90%.

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Yemen Sidr Honey reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

HOW LONG DOES SHIPPING TAKE?

Shipping now only takes 2-3 days for our customers in the US, and 5-10 days to our customer in all other countries.

NOTE: In very rare cases, packages may experience extra delays if they get held for longer period during the custom clearance process.

HOW CAN I FIND OUT THE STATUS OF MY ORDER?

After placing an order with us, you should receive a confirmation email. And within 1-2 business day(s), you should receive another email confirming that your order got shipped; by then, the tracking number of your order should be available in your account.

WHEN DO THE PROMOTIONS AND PRICES ON THE WEBSITE CHANGE?

Prices on our website can be updated at any time and may change for weekly and monthly specials. Make sure to subscribe to our newsletter to stay informed about any promotions, news, or special deals.

DO YOU HAVE SPECIAL DISCOUNTS FOR BULK ORDERS OR PROSPECTIVE DISTRIBUTORS?

Yes, we do offer special discounts for bulk orders and interested distributors; however, we request two conditions to consider your requests:

  • A prior small order has to be placed on our website to try our exceptional quality first.
  • Bulk orders has to be +10kg to qualify for any bulk order special discounts.

Without meeting these two conditions, we won’t be able to consider your request.

DOES YOUR YEMEN SIDR HONEY EXPIRE?

If our Yemen Sidr Honey is properly stored, it can stay in good and safe condition for many years, if not decades. Proper storing practices have an essential part of the shelf life of any honey. We recommend storing your honey in cool places and away from direct light. For practical purposes, we give our honey a shelf life of two years.

WHY YEMEN SIDR HONEY IS SO EXPENSIVE?

There are many reasons for the high prices; but simply put: very limited supply and very high demand. The average Sidr honey production per beehive is significantly less than any other honey. The very limited production is due to many factors such as the harsh desert weather and the low nectar produced by the Sidr trees. On the other hand, the known medical and cosmetic applications and the distinct taste of Sidr honey are driving the unending demand of the Yemeni Sidr Honey. Despite these facts, we strive to keep our prices as low as possible.

WHAT IS SPECIAL ABOUT THE MID-SEASON YEMEN SIDR HONEY?

We only offer premium Yemen Sidr Honey from Wadi Doa’an. We harvest our Sidr honey during the winter only, the main season of Sidr tree blossoms. The highest concentration of Sidr honey gets harvested in the middle of the season, and that is when our mid-season Yemen Sidr honey gets collected. On the other hand, the Yemen Sidr honey collected at the beginning or end of the winter season has slightly less Sidr percentage. In short, both types are premium, and the mid-season one has richer Sidr concentration.

WHY DON’T YOU PROVIDE OTHER TYPES OF HONEY OR OTHER PRODUCTS?

We committed ourselves since we started our journey to only provide our customers with the highest and finest honey in the world. Surely there are other types of honey that are worth exploring, but we chose to put all of our energy and resources on producing the highest quality of Sidr honey.

Yemen Sidr Honey