Contact
Contact us
Email us
Include your order number if you have one — it saves us asking for it and losing a day.
What we can help with
- Where an order has got to
- Damaged parcels and returns
- Which harvest to choose, if you are undecided
- The region and harvest season of a specific batch
- Wholesale and larger quantities
Before you write
Where is my order confirmation?
It is sent automatically the moment you place an order. If it has not arrived within 24 hours, check your spam or junk folder first — if it is genuinely not there, email us, because it may mean something went wrong with the order itself.
When will my order arrive?
Typically 2–5 working days within the United States, 5–14 working days to Canada, and 1–4 weeks everywhere else. In rare cases customs clearance holds a parcel longer — time we cannot control or predict.
My order arrived and it is not what I expected. What now?
If it arrived damaged, photograph the jar and the packaging and email us with your order number. We respond within 48 hours. If you simply do not like it, we will take it back as a return provided at least 90% of the honey remains and no more than one jar has been opened.
Can you tell me which harvest a specific jar came from?
Yes. Send us the order number and we will tell you the region and the harvest season for that batch. It is the check we would want as a buyer, so we keep the records to answer it.